The Company has been abiding by the Company’s business ethics concerning customer relations, with an aim to create the best satisfaction and confidence with the customers in receiving the best quality products and services, with the right prices. The department also provides complete and correct information about every product, on-time delivery, product guarantees as well as sufficient communications channels for customers to make complaints about the Company’s products and services. The Company is responsible for collecting customers’ information and maintaining confidentiality without wrongfully using such for the benefit of oneself and those involved.
Management Approach
in the quality of our products
Goals and Performance
The Company regularly conducts annual customer satisfaction assessments to ensure continuous improvement of its products and services in alignment with customer expectations. The survey encompasses key areas such as document accuracy, delivery timeliness, product quality, complaint handling effectiveness, and responsiveness.
Goal >80%
Satisfaction survey results
In addition, the Company’s customers from many countries worldwide have prioritized ESG matters. The company has continuously communicated and responded to sustainability surveys from customers, utilizing the feedback to enhance its operations. In 2024, The Company actively engages in sustainability initiatives and has joined two projects under the Global Platform for Sustainable Natural Rubber (GPSNR) including GPSNR Assurance Model Pilot and the GAPs project in Thailand for coaching farmer and mapping poly.